Industry
AI phone agents for debt collection
Handle inbound calls about overdue accounts with care and compliance. Take payments, set up arrangements, and route hardship cases while preserving the relationship.
01 · Reminders
Payment Enquiries
Callers ringing about an overdue account hear the amount due and can pay or set up an arrangement on the spot.
02 · Payments
Payment Processing
Take payments over the phone via your payment gateway. Process credit card, BPAY, and direct debit arrangements.
03 · Hardship
Hardship Referrals
Detect financial hardship indicators and route to your hardship team with context and sensitivity.
04 · Commitments
Promise-to-Pay
Negotiate payment arrangements and record promise-to-pay commitments in your collections system.
Compliance
Built for Australian debt collection
Built around Australian Consumer Law and ACCC guidelines. All data stored in Sydney. Hardship detection built in.
- Sydney data residency
- Custom DPA
- APP-aligned
- ACCC-aware
- Hardship detection
Pricing
What this costs
A$0.25/min, pay-as-you-go. $20 in free credits on signup. No seat fees, no annual minimums.
See full pricingFAQ
Common questions
The platform provides tools for compliant collection workflows. Your flow design determines compliance. We provide the guardrails; your compliance team sets the rules.
It follows the hardship path you've configured: acknowledging the situation, offering a payment arrangement, and routing to your hardship team if the caller meets the criteria. The agent doesn't negotiate terms on its own.
Yes. You set the active hours in the agent's settings. Outside those hours, calls go to voicemail, a queue, or a different number. Your choice.
Call transcripts and metadata are stored in Supabase on AWS ap-southeast-2 in Sydney. Only users in your workspace can access them. Custom DPA terms are available for regulated debt collection operations.
Put voice AI on your phones this week
$20 free credits. Build a debt collection agent, test it, publish it on a real Australian number.